Refund & Cancellation Policy

This policy explains cancellations and refunds for paid Adviora subscriptions and add-ons, operated by Synvolve Intellis Private Limited.

1. Subscriptions & billing

Paid plans are billed per period (monthly or annual) through Razorpay. Your plan gives you access to the features and usage limits of that tier for the paid period.

2. Cancellation

You can cancel at any time from Plan & billing in your account, or by emailing us. On cancellation you keep access until the end of the current paid period, after which your account moves to the free plan. We do not auto-charge; each period is paid explicitly, so cancelling simply means you do not renew.

3. Refunds

• Free trial: the trial is free — no charge, nothing to refund.
• Duplicate/incorrect charges: fully refunded once verified.
• Subscription fees: because access is granted immediately, fees for a paid period are generally non-refundable once the period has started. If you experienced a material, unresolved service failure, contact us within 7 days of the charge and we will review your case in good faith.
• One-time add-ons & done-for-you services: non-refundable once the work or entitlement has been delivered or started.

4. How refunds are processed

Approved refunds are made to the original payment method via Razorpay, typically within 5–7 business days of approval. GST already remitted is adjusted as permitted by law.

5. Contact

For any cancellation or refund request, email synvolveintellis@gmail.com with your account email and the payment reference.